Bots were one of the biggest trends in 2016. Facebook Messenger, Slack and Kik all launched bot platforms, and it’s been exciting to see the interest from small to big brands like Sephora, Vine and United. While the industry is bullish on bots, the current experiences have not lived up to the hype. The good news? It’s still early days, and there’s plenty of time to build a bot and help shape the future of chat.

This session will share insights into how to build good bots, drawing from years of industry experience building bots and working with various bot developers.