Designing for Trust
Friday, March 13
11:00AM - 12:00PM
110 E 2nd St
The technology industry is on a quest to build frictionless, seemingly magical, experiences for our users. In the effort to design the simplest experiences possible, we exploit troves of personal data, and make important choices for our users. Unfortunately, simplicity is often at odds with transparency. If we don’t tread carefully, we can obscure critical context from users, and our magical experiences can start to feel creepy. So how do we build trust directly into the UX of our products?
In this session, we will review some of the factors that engender trust, like reputation, transparency and consent. We’ll also explore some real world examples of products that do a great job of establishing trust, and some others that...miss the mark. We should all walk out with a better understanding of the issues surrounding privacy and trust, as well as some practical tools for making our own apps and software products more trustworthy.
Michael Boeke is a designer, product guy, and startup veteran, who currently designs and produces software at online payments company Braintree. He focuses on applying design thinking and modern te...Show the rest
Michael Boeke is a designer, product guy, and startup veteran, who currently designs and produces software at online payments company Braintree. He focuses on applying design thinking and modern technology to shake-up traditional (read: boring) industries.
Prior to Braintree, Michael launched the first web-based CRM and accounting platforms for hedge funds at Backstop. He also designed the CarePages social support platform, which millions have used to follow and support hospitalized loved ones.
Michael lives, works, and runs countless miles in the wonderful city of Chicago. He writes about product design and startup life on his blog, and presents on design and online payments at conferences across the country.Hide the rest