Co-Workers As Customers: Lessons from Airbnb & Etsy
Internal tools aren't known for their beautiful consumer UI, or extreme ease of use, but they are what keeps any company humming.
But this is changing. Airbnb and Etsy are among a handful of companies leading the way in developing not only simple, easy to use tools, but also ones that customers love - and by that I mean colleagues.
These tools make work more efficient and help everyone at the company deliver the best results. Learn from these industry leaders on how and why to build great internal tools and they'll share some of their prized (open source) possessions - Stats D, Deployinator, Chronos.
Infrastructure Toolsmith at Etsy.
A Cheap Trick and a Cheesy One-Liner.
You can't be a non-conformist, if you don't drink coffee.
Harrison Shoff is a Design Engineer at Airbnb. Before that, in no specific order, he was a bookseller, a barista, a car wash operator, a valet, an electrical engineering student, and a Christmas tree salesmen. Having left those all behind, he's currently working on everything from Airbnb’s mobile website to their internal photographer management tool, responsible for coordinating hundreds of photography shoots per day.