Lane Becker has been hanging out on the Web since it was invented, from his work-study job building websites for the University of Texas at Austin in 1994, to his first, sadly failed startup in 1999, and on to more successful ventures: co-founding Adaptive Path, the first user experience design firm, in 2001, and Get Satisfaction, an online customer service community platform, in 2007.

In 2012, Lane co-authored a New York Times bestselling book, “Get Lucky: How to Put Planned Serendipity to Work,” about harnessing serendipity as a business practice. He's currently working with the non-profit Code for America to develop an open-source solution for city websites.